Shipping policy

We ship from Germany to EU countries, and selected non-EU countries.

Germany

Standard shipping: €4.99
Tracking always included
Expected delivery time: 2–5 business days
Free tracked shipping for orders from €40.00

Austria, Belgium, Czechia, Denmark, France, Hungary, Italy, Luxembourg, the Netherlands, Poland, Slovakia, Slovenia, Spain, Sweden

Standard shipping: €6.99
Tracked shipping: €9.49
Expected delivery time: 2–8 business days
Free tracked shipping for orders from €40.00

Bulgaria, Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Portugal, Romania

Standard shipping: €7.99
Tracked shipping: €10.49
Expected delivery time: 5–8 business days
Free tracked shipping for orders from €40.00

Non-EU countries: Switzerland, United Kingdom, Norway, Liechtenstein

Standard international shipping: €14.99
Tracked international shipping: €17.99
Expected delivery time: 5–8 business days
Free tracked shipping for orders from €60.00

Please note: For deliveries outside the EU, additional customs duties, import taxes, or fees may apply and are the customer’s responsibility.

Frequently asked questions:

"I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 1 – 4 business days of processing and production time for your order to ship out.

HOW LONG IS THE SHIPPING TIME?

Our orders will be shipped depending on the fulfillment center the product is from.

Average transit times within Germany: 2 – 5 business days

For international shipments usually: 2 – 8 business days

While most packages arrive on time, delays may occasionally occur due to forces majeures (natural disasters, holidays, weather, etc.). As these circumstances are outside our control, we cannot guarantee the exact delivery time, which is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every local, German order. Tracking will be available once your product is shipped. International orders have a tracked shipping option.

If you need help tracking your order, please visit our order tracking page or contact support using the website, or write us an e-mail: info@mystearium.com

CAN I CANCEL MY ORDER?

You can cancel your order within 24 hours after placing it, without any penalty. If the item has already shipped, please contact us via our Contact Us page, or via e-mail: info@mystearium.com, we will find a solution.